Performance Analytics in Madrid – Scorecard becomes Analytics
Just over six months ago I let you in on an upcoming feature that would be coming in future releases. There are still some features…
Value with Performance Analytics Pt. 1
Get more secure! The Security Operations function is now, more than ever before, the most important part of the survival of a growing business. As…
Making your budget work for you – Performance Analytics for the Platform
ServiceNow® is big, really big. And it keeps adding more capability as it delivers valuable functionality to growing organisations. How do you get the most value out of this…
Is the catalog the hardest part of IT Service Management?
Having spent the best part of 15 years being a consumer of service catalogs and more recently building them, I have come to the realisation…
Measuring for Success – Should you Change, or should you Hold? – DevOps Pt. 5
In my previous posts I discussed the foundational principles of DevOps – known by their acronym of ‘CALMS’ and looked in detail at the first…
The Essential Dashboard
“If you don’t know what to do when you look at a dashboard, it’s a pointless dashboard.” These are the 7 aspects to consider when…
CMDB – Cutting the Gordian Knot, Part 3
In the next few blog posts I am going to talk about discovery tools and how they are evolving to support the goal of an…
Misplaced incentives
“What gets measured gets done, what gets measured and fed back gets done well, what gets rewarded gets repeated.” John E. Jones. And so we…
The Lean, Lean Grass of Home* – DevOps Pt.4
*with apologies to Curly Putman Welcome back dear reader to this, our fourth instalment on the DevOps journey. So far, we’ve taken a look at the foundational principles…
Wonky Measurements
The story goes that a wood worker was asked to cut ten planks of wood two feet long. He took the first measurement of two…
News Release: DXC Technology Extends its Leading ServiceNow Practice with Acquisitions of TESM and BusinessNow
NEWS RELEASE — NOVEMBER 05, 2018 TYSONS, Va., Nov. 5, 2018 – DXC Technology (NYSE: DXC) today announced that it has significantly extended the reach and capability of its ServiceNow (NYSE:…
Automatic for the People (DevOps, part 3)
Welcome to the third part of this series of articles exploring the foundational principles of DevOps. In previous articles we’ve looked at the principles as…
Governance without bureaucracy, agility without anarchy
My role at TESM focuses on our Cloud Management and Governance services and products. The goal of all of us working here at TESM is…
ServiceNow Accelerators – Buyer beware!
Over the course of my last 12 years working with ServiceNow one subject that keeps repeating is that of Accelerators. These are typically partner provided…
GDPR – How can ServiceNow help?
In my last blog, ‘Don’t take this personally’, I covered the importance of people understanding what GDPR is trying to achieve. But how should a…
Four Big Improvements to Performance Analytics in London (and my favourite new feature that you can’t have)
I’ve been using Performance Analytics since Fuji and back then, I was impressed if somewhat daunted by the functionality. There were some “nice-to-haves” that were missing, but it…
Digital Transformation – from Menu to Marketplace
Some years ago, I found myself part of an exercise to create a service catalog for the organisation I was working for. At the time…
Outcomes first, data comes second
Is your data strategy driven by your business needs? In 2010 Google CEO chairman Eric Schmidt speaking at a Techonomy conference said, “more information is created in…
Stop telling me my catalog needs to be like Amazon!
Why spend time creating and delivering a catalog? Simple – it will save you money. But that isn’t necessarily the reason you should do it.…
Reap the benefits of Cloud, mitigate the risks
My role at TESM focuses on our Cloud Management and Governance services and products. The goal of all of us working at TESM is to…
TESM/NL opens to support rapid growth of TESM in Europe
TESM is delighted to announce the opening of a new office in Rotterdam, the Netherlands. The Dutch office (TESM/NL) will leverage the area’s diverse talent…
Ensuring visibility into GDPR compliance
The EU’s General Data Protection Regulation (GDPR) goes into effect on 25th May 2018. Your company is likely to be impacted – are you ready?…
TESM Americas growth to meet ever-increasing demand for excellent service management expertise
As part of a planned global expansion, TESM launched TESM Americas in November 2017. Based in New York, TESM Americas is led by Juliana Carroll…
TESM opens new office to support growth in demand for ServiceNow in the APAC region
TESM is delighted to announce that we have opened an office in Sydney to support continued growth and expansion throughout the APAC region. The Sydney…
TESM achieves Gold Service Partner designation from ServiceNow
TESM announced today that it has achieved the ServiceNow® Gold Services Partner designation. This achievement recognises TESM’s commitment to training and product expertise, certification, and…
PlayNow – TESManiacs Win ServiceNow® Hackathon 2016
Congratulations to the TESManiacs on winning the ServiceNow® Hackathon 2016. The TESM team of Aqib, Chris, Daniel and Lansford took first prize with their scoped ServiceNow®…
Efficiency & Cost Savings at Bank of Ireland
The Bank of Ireland’s partnership with TESM was featured at the recent NowForum 16 in London and is now the subject of a ServiceNow…
ITOM + ITSM
When ITOM is integrated with ITSM, processes like Incident, Problem, and Change Management become more efficient and IT as a whole becomes far more effective.…