Managed services
Your business needs complete confidence that your ServiceNow® investment is being optimised, operated and maintained by knowledgeable and experienced professionals. To meet these needs, organisations are increasingly outsourcing some, or all, of their ServiceNow® requirements.
The challenge
Sourcing and retaining skilled, in-house ServiceNow® resources is an ever-increasing challenge. Managing and maintaining the platform requires not only a skilled resource, but also a commitment of time and effort.
The solution
The TESM Managed Service practice is engineered to meet the specific needs of ServiceNow® customers. Our expert team provides turnkey administration, operation, support and governance of your ServiceNow® platform.
The team will manage all aspects of your ServiceNow® implementation, including:
- Keep the lights on operation
- Support
- Ongoing service assurance
- Defect management
- ServiceNow® administration
- Systems upgrades and patch management
- Release management
- Enhancements and business as usual development
- Knowledge management
- Continual service improvement activities
- Service reporting
Get in touch
Please download the data sheet for more information about our managed services, or do get in touch.
Get in touch
If you require any further information, then please complete our contact form and we’ll do the rest.
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