Delegated Service Catalog
Delegate the build of your catalog: Free up delivery time, reduce time to market and reduce costs, whilst still achieving excellent user experience
The ServiceNow® Service Catalog enables you to improve your customer experience, accelerate service delivery and reduce costs. It enables organisations to bring the work experience in-line with the consumer experience, to deliver digital transformation and products and services through a user-friendly storefront.
End-users want, and need, a digitally modern way to interact with IT and other business services within the organisation. To achieve business efficiencies, the organisation requires users to search for their own solutions and request items or services that they need.
There are so many standard services across IT, HR and other facilities that simplification of what they offer should easily be available and subsequently provides standardised products and services that can be delivered quickly, efficiently and cost effectively.
A successful catalog however, can create over-whelming demand for modifications to services. So TESM has designed innovative functionality, that sits on top of ServiceNow® out-of-the-box technology, to address this issue.
This is a solution that works at scale, in large, complex organisations, for example, in the financial services sector.
The delegated catalog has a rapid deployment framework and removes bottlenecks in development and delivery. With a built-in governance workflow it reduces the cost and time to delivery, resulting in:
- Reduced dependency on development resources using a delegated model
- Flexible rapid deployment to meet business demands
- Life-cycle and version control to manage risk directly in production
- A governed category process
- Feature-rich fields and validation
The catalog in your organisation – the stakeholders
From experience, who will be influential, valuable, unusual or perhaps difficult for this approach?
Users: The business user who wants a catalog or has a project which requires support
Providers: The ServiceNow core team who are very busy building items
Influential: Head of Service Delivery – sometimes initially sceptical but won around with a demo of capabilities using real world examples and data
Valuable: Subject matter experts of the tool provide a good base-line hierarchy and idea of usage
Difficult: There can be resistance from existing catalog teams who perhaps do not understand what the tool is able to achieve and feel it is a threat rather than a great opportunity.
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We are very excited about this innovative technology and would like to tell you more. Please get in touch.
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