Reduce ticket flow to your service desk and HR departments; strengthen end-user experience
According to research undertaken among 1,850 businesses across the globe by ServiceNow® in March/April 2017, the modern work place is driving an overwhelming need for agility and speed, creating unprecedented demands on employees. 86% of those companies predict that by 2020 they will hit their breaking point and will need greater automation to get work done.
The volume of work generally is increasing dramatically, and is not sustainable when the work is all done manually. Enterprises are already struggling to find the resources they need, and the skills the existing people have are being wasted on administrative, low-value activities.
There’s a solution
By utilising emerging technologies, employees can free up their time for what really matters, allowing businesses to reduce costs.
With an understanding of natural language, thanks to Microsoft Luis technology, TESM Chatbot is an intelligent assistant that leverages data and knowledge, held within ServiceNow®, to reduce HR or service desk ticket flow.
Utilising your existing collaboration platform gives an improved, simple and consistent user experience. You can communicate with Chatbot on mobile or desktop, 24/7, using familiar channels such as Slack, Skype, Teams, Facebook Messenger and others. The Chatbot will complete many of the repetitive tasks that your service desk or HR department deal with day to day. This frees up resource or eliminates the requirement for additional resource, providing you with dramatic cost savings, and more satisfied users.
Just some of the benefits:
- Reduce ticket flow to your service desk and HR
- Considerable cost reduction of support transactions
- Strengthen the end-user experience
- Leverage your ServiceNow® investment, and leading machine learning technology, to provide a seamless self-service experience
- Integrate with chat systems, e.g Skype and Teams, using Microsoft technology
- Integrate with other data sources, e.g Office 365 for room availability
- Configured in ServiceNow® allows you to quickly configure your service offering
Both the service desk and the business can reap the many benefits of implementing an intelligent assistant such as TESM Chatbot.
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