Have you got a firm grip on your assets?
Do you have a single system of record which gives you a clear view of your IT assets through the entire lifecycle ? Or are you having to make decisions about hardware and software purchases based on incomplete or out of date information ?
Currently many organizations still rely on a legacy system of separate tools to manage the status, attributes, & relationships of assets. And these tools are rarely sufficiently integrated with their IT Service Management (ITSM) tools to provide reliable information.
Therefore, IT Managers end up making uninformed decisions based on data that is usually manually collected and of poor quality. Data has to be compiled from multiple, disparate sources to establish asset locations, assess asset portfolio investments, determine software compliance, and identify expiring (and expired) contracts.
Without a single system of record it is very complicated and difficult to identify relationships and dependencies between assets, and the IT Manager has to continually aggregate asset data to manage compliance and audit requirements.
ServiceNow Asset Management
ServiceNow Asset Management delivers a versatile, and scalable approach to managing assets across the enterprise in a single system of record. This helps organizations manage their systems more effectively and eliminates unnecessary purchases and wasted resources.
Using dashboards, graphical workflow and project automation features, ServiceNow asset management provides visibility through the entire asset lifecycle – from simplified procurement through to complex automated relationship mapping. This enables:
• Reduction in the amount of work needed to manage assets and contracts
• Greater management of the lifecycle of assets and contracts
• Better decision making capabilities
• Better business results
A Single Source of Truth
In place of a legacy system of disparate tools and manual processes, ServiceNow asset management provides
• Standardized IT asset management processes applied across the organization
• A centralized asset database for all hardware and software assets
• A single source of truth with accurate and up-to-date inventory
This not only provides the ability to manage, efficiently and intelligently, the range and quantity of IT assets across different locations required by today’s enterprise. Better asset management also opens the door to dramatic cost savings.
A Major Source of Savings
A recent White Paper from leading IT research group IDC (Delivering Enterprise Value with Service Management www.idc.com, 2015) reveals the level of savings that can be achieved through greater operational visibility and, as a consequence, better asset management:
‘IDC heard from several interviewees that ServiceNow Asset Management has
given their organizations visibility into areas such as device and software use to identify where overprovisioning is occurring. One customer said: “We just didn’t know what we had out there before deploying ServiceNow.” Because of the operational visibility these organizations now have with ServiceNow, they can identify areas where they can potentially achieve savings and better match their provisioning to actual business need (see Figure 4).
Get the full story
Download the white paper: IT Asset Management
TESM are ServiceNow partners and industry practitioners in IT Service Management with in-depth experience in global financial services, retail, pharmaceutical and manufacturing industries. As specialists in ServiceNow architecture and implementation, we provide the expertise to unlock the capabilities of the platform to enable your enterprise to operate faster and be more scalable than ever before.
For more information please contact us.