Enterprise cloud services
ServiceNow provides service management for every department in the enterprise including IT, Human Resources, Facilities, Legal, Field Service, etc. built to manage everything as a service.
With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise.
TESM and ServiceNow® Security Operations
Mitigate risk through well-defined collaboration between IT security and IT operations
TESM works with organisations to design and build coherent security operations processes with a focus on continuous compliance and information risk management.
Improving business processes is a key objective for many organisations. The security incident response process is an important consideration, especially as it can be disjointed. A process that takes too long to identify and resolve security issues leads to lost data and risk to reputation. Using intelligent workflows, orchestration, and a strong collaboration between IT security and IT operations, businesses can prioritise and resolve security threats more quickly.
Integrated Governance, Risk and Compliance
Simplifies compliance, improves IT performance
TESM Integrated Governance, Risk and Compliance provides a single set of performance based controls to address GRC and drive improved IT performance, lower costs, and reduce risk.
Running Service Management and Risk & Compliance in concert allows you to execute with uniform information. GRC is integrated directly into your business processes, enabling you to:
- Automatically collect evidence of compliance across all service management processes in ServiceNow
- Gain a comprehensive view of risk and compliance activities
GDPR compliance for the enterprise
Helping organisations comply with the General Data Protection Regulation
The EU’s General Data Protection Regulation (GDPR) goes into effect May 25, 2018. GDPR is intended to protect the private information of citizens. In order to ensure consumer rights, companies will need to comply to new security expectations. At TESM, our process automation expertise is essential in effectively tackling these upcoming challenges. Our services can alleviate the stress of transitioning to strict GDPR requirements.
Automated testing optimised for ServiceNow
TESM Assure is an automated testing toolset which enables ServiceNow platform developers to massively reduce the burden of testing – because Assure lets you run hundreds of tests against your ServiceNow implementation, across multiple browsers, in hours, not days.
Automated testing all of your forms, emails, SLAs, portals and web services will allow you to shorten your release cycles and deliver a more robust product to your end users. And the clarity with which information is delivered means the test results can be understood by process owners and BAs as well as developers.
The virtual assistant for ServiceNow
Delivering emerging technologies to reduce costs and improve customer experience.
With an understanding of natural language, thanks to Microsoft LUIS technology, TESM Chatbot is an intelligent assistant that leverages data and knowledge, held within ServiceNow, to reduce service desk or HR ticket flow. Utilising your existing collaboration platform gives an improved, familiar and simple user experience.
Integrates manual processes into ServiceNow workflow
TESM RunBook is a native ServiceNow application that allows you to integrate manual processes into ServiceNow workflow, and enables the definition and execution of support processes to be federated across your organisation. Runbooks can be invoked on a schedule, ad hoc or in response to a monitoring alert.
This delivers enhanced transparency and accountability across IT support, enabling you to dramatically improve resourcing efficiency and manage incidents more effectively. In just one year of using TESM RunBook, a large Pharma client has been able to reallocate over 3.5 years’ worth of highly skilled Level 2 operator time, deploying the work in the form of runbooks that can be run by Level 1 operators.
Pre-empting capacity issues
Sumerian Capacity Planner can help you address all of the typical infrastructure capacity planning challenges you face today – whether you need to consolidate your data centres, plan a technology refresh or understand the impact of business growth.